Maintenance & Support

Expert maintenance and support – more than just keeping the lights on

Chose the maintenance and support service that best suits your needs; from essential 9am – 5pm service desk cover to a fully managed solution with custom SLAs, remote diagnostics and dedicated engineering staff.

Flexible Support

CBC Munster is committed to providing the services and support you need. We don’t believe in a one-size fits all approach and our flexible print support packages are amongst the best in the business. Our multi-faceted team provides first and second tier support and can significantly reduce the burden of print-related service tickets on your in-house technical teams, freeing them to concentrate on adding greater value to the business.

flexible maintainence and support canon business centre sos

Remote Diagnostics

Remote diagnostics is a proactive way of identifying any potential faults within your print infrastructure, minimising the risk of downtime and providing a rapid resolution to any issues.

Proactivity extends to ordering replacement parts and consumables before they run out and alerting technical teams to any equipment that needs to be ordered in advance – streamlining the maintenance process.

Remote Support

Our remote support service is designed to ease the burden of maintaining your print infrastructure and deliver a responsive, cost-efficent service.

We are able to remotely manage many aspects of your support and maintenance needs, from maintenance logging to software updates, device reboots and complete systems monitoring. Automatic alerts allow remote engineers to troubleshoot most issues, reducing the need for more costly site visits.

Get in contact to find out more about our remote diagnostic & support services

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What makes our maintenance and support so good

Customised Support

All our support packages are tailored to fit the demands of your business. We don’t believe in a one size fits all, so you can rest assured you get the best level of service.

Expert Support Staff

All our help desk operators are fully trained to fulfill 1st line support on Canon printing solutions. Our multi-level support structure means you get the right person to support your request.

Proactive Maintenance Cycles

Our maintenance team are able to monitor the performance of your printing solution remotely. This allows us to diagnose and fix issues before they become a problem. We maintain all devices to the highest standards.

Get in contact with us to learn more about our support and maintenance services. Our solutions experts are always happy to answer any questions you may have.

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